Refund policy

English version below

Last update: October 30th, 2026.

Rückgabe- und Rückerstattungsrichtlinie

Bei Kineia Journals möchten wir, dass Sie Ihr Journaling-Erlebnis lieben. Wenn Sie mit Ihrem Kauf nicht vollkommen zufrieden sind, sind wir hier, um Ihnen zu helfen.

Für Bestellungen mit Lieferadresse außerhalb der EU/des EWR besteht kein gesetzliches Widerrufsrecht. Für beschädigte, fehlerhaft gedruckte oder falsch gelieferte Artikel gilt weltweit der Abschnitt „Schäden und Probleme“.

EU-Widerrufsrecht

Nach dem Recht der Europäischen Union haben Sie das Recht, Ihre Bestellung innerhalb von 14 Tagen nach Erhalt ohne Angabe von Gründen zu widerrufen oder zurückzusenden, sofern die Lieferadresse in der EU bzw. im EWR liegt.

Return and Refund Policy

At Kineia Journals, we want you to love your journaling experience. If you are not entirely satisfied with your purchase, we are here to help.

For orders delivered outside the EU/EEA, no statutory right of withdrawal applies. For damaged, misprinted or wrongly delivered items, the “Damages and issues” section applies worldwide.

EU Right of Withdrawal

Under European Union law, if your order is delivered to an address within the EU/EEA, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

To exercise your right of withdrawal:

1. Contact us within 14 days of receiving your item at contact@kineiajournals.com to inform us of your decision. You may also fill out our online withdrawal form. Please return items only after contacting us, so that we can provide the return address and instructions.

2. To be eligible for a return, your item should be sent back in the same condition in which you received it, in its original packaging where possible, along with your receipt or proof of purchase. You may inspect the item as you reasonably would in a shop; you are only responsible for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics, and function.
   

3. Once your return is accepted, we will provide you with instructions on how and where to send your package. Return address: Seitenstettengasse 5/37, 1010, Vienna, Austria.

Please note that the customer is responsible for covering all direct return shipping cost.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is damaged, misprinted or the wrong item was delivered, please email a photo of the issue and the packaging to contact@kineiajournals.com within 14 days of delivery. Statutory rights, in particular consumers’ warranty rights, remain unaffected.

For damaged or incorrect items, we will dispatch a free replacement or issue a full refund at no extra cost to you. You do not need to ship the damaged item back unless requested

Exceptions / non-returnable items

The following items cannot be returned: Personalized / Customized Orders (if you ordered a bespoke version beyond our standard layout catalog)

This exception does not apply to standard catalog items that are simply printed on demand. Sale or discounted items and gift cards remain eligible for withdrawal on the same terms as full-price items.

Exchanges

The fastest way to exchange an item is to return the original item following the process above. Once the return is accepted, place a separate order for the new item on our store.

Refunds

For deliveries outside the EU/EEA, we do not accept returns or exchanges for change of mind, to the extent permitted by law, because each journal is printed only after the order is placed. You can cancel an order as long as it has not yet entered production; please email us immediately at contact@kineiajournals.com.

We will notify you once we have received and inspected your return. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time to post the refund to your account. If more than 15 business days have passed since your refund approval, please contact us at contact@kineiajournals.com.